How long till I get my quotation?
ll windows and doors need to be drawn out and sent over to the manufacturers for pricing.
Once I have received this price back from the manufacturers, I can calculate everything in order to get your quotation back to you.
This whole process takes approximately 5/8 working days.
Once I have accepted the estimation how long before the job can be started?
Due to the Consumer contracts regulations 2013. Each client is entitled to a “14 day cooling off period” If you decide to observe this 14-day period, no deposits or orders will be taken or confirmed, until otherwise instructed, once this period has passed.
However, if you choose to waiver your right to this 14-day period then deposits can be taken and orders can be confirmed.
The manufacturing takes approximately 2/3 weeks for standard white PVCu. Other colours and styles can take up to 6 weeks.
Once everything is signed and confirmed, then you will be next on the list for instillation.
Wooden windows and doors are 6/8 weeks manufacturing time
Will I have to pay any money up front?
A 25% deposit will have to be paid up front to secure the manufacturing of all windows and doors.
You will never be asked to pay for any labour or any other materials up front. All deposits are secured by the glass and glazing federations deposit indemnity insurance.
The deposit is solely towards the cost of the windows and doors. Any money paid will be confirmed and signed for in accordance with the contract and purchase agreement.
What if I want to cancel?
You are able to cancel at any point during the 14-day cooling off period. No money will have been taken at this point. Should you wish to cancel after this period and the windows and doors are already being manufactured then NO money will be refunded, and you will be liable for the full cost of the windows and doors. However, you will not be charged for any other materials or labour.
Just what you have ordered and you will still own 100% off all what you have ordered and paid for and everything will be delivered direct to yourself.
Are my windows/doors covered?
All windows and doors come with a 10-year manufactures guarantee. All instillations are cover for 5 years by Oriel windows. All moving parts like handles and hinges are covered for a year.
Both of these are subject to the contract.
All work is also covered by the Glass & Glazing federation insurance backed guarantee scheme for the duration of the guarantee.
Will there be any damage?
Although every precaution is taken to protect all reveals and apertures around the frames of your windows and doors, there can sometimes be a small amount of damage especially if the plaster is old and already blown.
Any damaged plaster will be filled/repaired and all making good within the immediate area around the frames internally and externally is also made good as standard.
However, no redecoration will be undertaken unless stated within the quotation and priced for separately.
What features and security, do my new windows and doors come with?
All windows come as PAS24 as standard.
This is a twin-cam locking system, all frames have additional steel reinforcing as well as a multi chamber thermal insert. All window opening’s (Where possible) are manufactured to comply with part 4 of building regs, minimum opening for a fire escape. They also come with easy clean/fire hinges as standard. These hinges can almost be opened up to 90 degrees to allow for an emergency exit when fitted to the correct width window. They also allow for easy cleaning from the inside.
All doors come with a multi-point locking mechanism as a minimum standard, but where possible we always make sure that you are getting the best security features for that individual product.
All door panels come with additional reinforcing. 9mm minimum up to 12mm
Will my new windows reduce condensation and noise?
All glass is 28mm double glazed. 2 X 4mm LOW E glass, with a 20mm, fully sealed centre filled with Argon gas. This should help to reduce any exterior noise. The triple glazed option will help increase this reduction further.
All window also come fitted with Trickle vents. Trickle vents are a very small opening at the top of the windows. These are covered with a louver style vent. When open it allows excess moisture from the atmosphere to escape rather than build up on the glass, thus helping to reduce condensation within your home.
Won't trickle vents make my house cold?
When all vents are open throughout the whole house it will on average only drop the overall temperature by 1 degree.
Can I pay cash ???
You can pay cash but there is no discount. All replacement windows and doors have to be registered with FENSA and all registrations have to include the job total including labour and VAT.
This total is then put with your Insurance backed guarantee (IBG). This covers you should the company who supplies and installs your new windows and doors ever be in the position where it is no longer trading.
This is the correct and proper way that every job should be registered so you are fully covered...